Correspondence Tracking Software for Case Management

Organizations that service large groups of people must be able to reply to constituent correspondence quickly and effectively. In the absence of an automated system, the status of communications must be assessed by searching through paper and email trails, which is time-consuming and error-prone. Correspondence management software enables your company to reply to incoming communications quickly and effectively, ensuring that nothing slips through the cracks.

Tracking Constituent Correspondence in a More Streamlined Way

Communications Management software automates the receiving of letters, emails, and bulk mail, allocates correspondence to individual employees, and generates event-related messages. The solution produces and manages distribution lists as well as a calendar of report processing events (e.g., communications that must be sent within a specified time frame). The information in the report can then be exported to Microsoft® Excel, Microsoft® Word, or HTML.