What is CM and Why Do You Need It: a blog about the definition of correspondence management, why it is important and the benefits it can bring.
What is CM and Why Do You Need It: a blog about the definition of correspondence management, why it is important and the benefits it can bring.
Correspondence management software is a digital solution that lets you know who has sent you a piece of mail, as well as where it is located within your office’s mailroom. If you don’t work in the mailroom or at the front desk, you probably haven’t given correspondence management software much thought. While there are many digital delivery management systems available, like with any workplace technology, the best option for you is one that is well-reviewed, has the functionality you require, and is priced appropriately for your company.
Mailroom management software is a critical part of any workplace that often goes unnoticed because it’s so crucial to every other department. Mailroom employees ensure that essential packages and mail are delivered on time, while also ensuring the security of sensitive equipment and data. With so much responsibility on their shoulders, having a digital mailroom management system in place is an absolute necessity.
Statistics show that 69 percent of office workers have received at least one personal package at their employment. Each item sent to your workplace must be processed by front desk or mailroom personnel. From sending repeated reminders to employees to pick up their deliveries, this process is time consuming and can negatively effect everyone’s employee experience.
When personal packages are delivered to the office, employees have to repeatedly check in with receptionists or a mail room to see if they can pick up their delivery. This not only slows down everyone’s workflow and productivity but it also creates problems of misdirected or missing goods that need follow-up.
